8 Ways To Create A Truly Kickass Customer Experience

To provide a Kick Ass Client Experience is one of our three core values here at Rebel Unit. Working with a creative agency is exciting for many. If the content is great but the experience is poor, we’ll still lose that client.

Keys to a great client experience:

1. Great first impression (prepare)

2. Polish review versions (never send anything that will cause alarm)

3. Always seek to fully understand their position

4. Careful with defining moments

5. Engage them in the creative process

6. Avoid negativity (respond to anger with empathy)

7. Feedback (they took the time, so treat it with high regard)

8. Keep clients informed

 

Image courtesty of Shannon Newton